Welcome

Claiming orders is done first on the giveaway or shop board (depending on where you are claiming). You will first ensure you're on the last page and reviewing the most updated "Outstanding Orders List" Then you will post

[b]Claiming [#] Orders[/b]

List orders here directly from the update. Please change # to the # you're claiming, and do not claim anything that has yet to be added to the OO list.

Return to the Exchange Thread, and repost the list and list your available times for pickup for today, tomorrow, and one additional day after.

If you need supplies for your order please send the "Pre-Delivery Pt". This informs the customer that you've claimed the order, but it's not quite ready for delivery.

If you've collected supplies, and/or self-supplied feel free to then send the "Delivery Pt" this will have the order details and your times for the week for the customer to select from.

Scroll to the bottom of this page to review the titles you should be using. We ask you to match the titles and only use templates for the main responses. (See delivery responses). 

As mentioned briefly under "Claiming Orders" you will need to request supplies for any items that you do not have. To do so go to the corresponding "Exchange Thread" and repost your claim, but adjust it to read 

[b]Requesting Supplies - [#] Orders/Items[/b]

List orders here.

For New Leaf post exactly as you did when you claimed, except adjusting to read "Requesting Supplies"

For New Horizons instead of posting the number of orders you've claimed, we request you post the number of items to be supplied. 

Sometimes a customer and you just can't connect, or reach a time that you'll both be available. In instances such as these, you will request a "takeover request". The process is simple.

1. Inform the customer 

2. Request on the "Exchange Thread" by posting:

[b]Requesting Takeover for [#][/b]

- Order here

Explain the issue, so that way if it's time we can make sure the next deliverer will be able to meet.

3. Once you've found a takeover, return to the customer pt, inform them, and lock the pt. 

* It's preferred you supply the items to the takeover deliverer, if possible.

Self-supplying means you do not need the order you've claimed. Now, if you want to supply partial orders you will post twice on the exchange thread.

[b]Self-Supplying [#][/b]

List

[b]Requesting Supplies [#][/b]

List

You are not obligated to self-supply, but it does ease the pressure off suppliers when you can.

We have many delivery responses, and templates for each of them. Here is a brief description of each:

• Pre-Delivery Message (for those who do NOT self-supply, or who have yet to gather supplies)
• Main Delivery Pt - where you will arrange times with your customer.
• Confirmed Appointment - after the customer selects a date/time from your schedule
• Almost Delivery Time - not required, but highly recommended - to be posted about 10-15 minutes prior to the scheduled time
• Missed Appointment - If a customer misses their appointment (we usually give at least 10 minutes wait) you post this template, 2 missed appointments expires their order.
• Canceled Appointment - if a customer requests the order to be canceled post this template
• 24-hour notice - must always be posted before expiring. If there is no response in 24 hours you post this notice. Do not continue to Expiry Notice until this has been posted.
• Expiry Notice - if 24 hours after posting a 24-hour notice you still hear nothing please expire the order DO NOT LOCK THE THREAD!
• Completed Delivery - Once the order is completed you post this message. From there please post in the “~* [MFG] Completed Deliveries & Interior Designs *~ Post all COMPLETED orders - Required for Quota” Thread.